Requests to cancel or change an order must be submitted within 12 hours after the order is placed and before fulfillment begins. Email support@elmavieapparel.shop with the order number and requested change. We may be able to update the delivery address, size, or color if the order has not entered fulfillment, but changes are not guaranteed.
An order cannot be canceled after it has shipped. After delivery, the customer may request a return or exchange under the Return & Refund Policy. If we cannot complete a requested change before fulfillment, we will explain the available return or exchange options.