Refund policy

Last updated: September 4, 2026

We accept eligible returns requested within 30 calendar days after the carrier records delivery. This policy covers both product issues and change-of-mind returns, subject to the conditions below.

Eligibility

Returned merchandise must be unworn, unwashed, unused, and in its original condition with all original tags attached. Items showing wear, washing, alteration, fragrance, stains, damage caused after delivery, or missing tags may be refused. Proof of purchase is required.

How to start a return

1. Email support@elmavieapparel.shop within 30 days after delivery. Include your order number, the item(s) being returned, and the reason for return.

2. Wait for return authorization and a prepaid return shipping label. Authorized returns are sent to our company address listed below. Please use the provided label and do not send items before receiving authorization.

3. Pack the item securely, attach the provided label, and hand the parcel to the stated carrier by the deadline in the return instructions.

Return shipping, exchanges, and fees

Eligible U.S. returns include a prepaid return label at no charge. We do not charge a restocking fee. Exchanges are accepted for eligible items, subject to inventory availability. For the fastest replacement, contact customer support before returning the item.

Inspection and refunds

After the returned package is delivered to us, inspection normally takes 3–5 business days. If approved, the refund is issued to the original payment method within 7 business days after approval. Your bank or card issuer may require additional time to post the credit.

The original outbound shipping charge is refundable only when the item received was incorrect, defective, or damaged on arrival. For change-of-mind returns, the original shipping charge is not refunded. If the order qualified for free shipping, there is no outbound shipping charge to refund.

Discounted, final-sale, and gift-card items

Discounted items may be returned if they otherwise meet this policy. Items clearly identified as “Final Sale” on the product page before purchase cannot be returned or exchanged, except where required by law or when the item received is incorrect, defective, or damaged. Gift cards are non-refundable except where required by law.

Incorrect, defective, or damaged items

Contact us as soon as possible after delivery and provide the order number, a description of the issue, and clear photos where appropriate. We will review the claim and, when approved, arrange a replacement, exchange, or refund without charging return shipping.

Return address

Authorized returns are sent to:

CLOTH CLOUD LLC / ELMAVIE APPAREL
1600 Prier Ln
Webb City, MO 64870-9604
United States

Please email support@elmavieapparel.shop before returning an item. We will provide return authorization and a prepaid return shipping label for eligible U.S. returns. Use the provided label to ensure your return is routed correctly. Please do not send items without first contacting us.