Privacy policy

Last updated: September 4, 2026

This Privacy Policy describes how CLOTH CLOUD LLC, doing business as ELMAVIE APPAREL (“ELMAVIE,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit elmavieapparel.shop, place an order, contact us, or otherwise use our services.

Information we collect

· Contact and account information, such as name, email address, telephone number, billing and shipping address, and account credentials.

· Order and transaction information, such as products purchased, order value, returns, refunds, and payment status. Payment providers process complete payment card details.

· Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with the site.

· Communications and customer-service information submitted by email, phone, contact form, reviews, or return requests.

How we use information

· To operate the store, process payments and orders, deliver products, provide tracking, manage returns and refunds, and respond to support requests.

· To maintain security, prevent fraud, troubleshoot errors, comply with legal obligations, and enforce our terms.

· To personalize and improve the site, measure performance, and provide marketing communications where permitted and subject to applicable choices.

How we disclose information

We may disclose information to service providers that help operate the store, including Shopify, payment processors, carriers, fulfillment and return providers, analytics providers, customer-support tools, and professional advisers. We may also disclose information to comply with law, protect rights and safety, complete a business transaction, or with your direction or consent. We do not sell payment card numbers. Our handling of “sale,” “sharing,” or targeted advertising under applicable state privacy laws will follow the choices and notices made available on the site.

Cookies and advertising

The site may use cookies and similar technologies needed for checkout, security, preferences, analytics, and advertising. Where required, a cookie consent control will allow visitors to manage non-essential technologies. Browser settings may also limit cookies, although some store functions may not work correctly.

Retention, security, and international processing

We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, accounting, dispute resolution, fraud prevention, and legal compliance. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure. Service providers may process information in locations outside your state or country, subject to applicable safeguards.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, and to opt out of certain processing. To submit a request, email support@elmavieapparel.shop. We may verify your identity before completing a request. You may unsubscribe from marketing email using the link in the message; transactional messages about an order will continue.

Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us.

Changes and contact

We may update this policy from time to time. The revised version will be posted with a new “Last updated” date. Questions or privacy requests may be sent to support@elmavieapparel.shop, +1 (442) 284-9515, or CLOTH CLOUD LLC, 1600 Prier Ln, Webb City, MO 64870-9604, United States.