Shipping policy

Last updated: September 4, 2026

ELMAVIE APPAREL ships within the United States only. We do not offer international shipping. The same standard shipping rates and estimated delivery times apply to all U.S. addresses we serve. If an address is not supported, checkout will indicate that shipping is unavailable.

Shipping Origin

Orders are shipped from within the United States.

ELMAVIE APPAREL is operated by CLOTH CLOUD LLC. Our business address is:

1600 Prier Ln
Webb City, MO 64870-9604
United States

Order Processing

Orders are normally processed within 1–3 business days after the order is placed and payment authorization is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from shipping transit time.

Shipping Rates and Delivery Times

The free shipping threshold is based on the merchandise subtotal after discounts and before tax.

Shipping charges and any applicable sales tax are displayed at checkout before you place your order. Delivery estimates include both order processing and carrier transit time.

Delivery dates are estimates rather than guarantees. Severe weather, carrier disruptions, holidays, or address problems may occasionally cause delays. If your order has not arrived within the estimated delivery window, please contact us for assistance.

Carriers and Address Availability

We use USPS, UPS, or FedEx depending on the delivery address and available service. The carrier and tracking details are provided in your shipping confirmation.

Delivery to P.O. Boxes or military addresses depends on carrier availability. Available shipping services are shown at checkout. We do not add regional shipping surcharges to our standard shipping rate.

Shipping Confirmation and Tracking

We normally send a shipping confirmation email with tracking information within 24–48 hours after shipment.

Tracking may take additional time to show the first carrier scan. Please check your spam or junk folder if you have not received your shipping confirmation.

Address Changes and Order Cancellation

Please check your shipping address carefully before placing an order.

To request an address change or cancellation, email support@elmavieapparel.shop within 12 hours of placing your order and before fulfillment begins. Include your order number and the requested change.

We will make reasonable efforts to help, but changes are not guaranteed once fulfillment has started. Orders cannot be canceled or redirected by us after shipment.

Delayed, Missing, or Damaged Packages

If your package is delayed, marked as delivered but not received, damaged, or returned to sender, contact us with your order number and a description of the issue.

We will review the tracking information and work with the carrier to investigate. Where appropriate, we will arrange a replacement or refund based on the outcome. Please keep the packaging and provide photographs when reporting damage.

Returned-to-Sender Packages

If a package is returned because of an incomplete or incorrect address, an unsuccessful delivery, or refusal of delivery, contact us to discuss the available options.

Any proposed reshipping charge will be explained before you agree to a new shipment. Refunds are handled under our Return & Refund Policy.

Taxes and Import Charges

Applicable sales tax is calculated and displayed at checkout. Orders are shipped domestically within the United States, and we do not charge international customs duties or import taxes.

Contact Us

ELMAVIE APPAREL / CLOTH CLOUD LLC
1600 Prier Ln
Webb City, MO 64870-9604
United States

Email: support@elmavieapparel.shop
Phone: +1 (442) 284-9515
Customer service: Monday–Friday, 9:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays.
We normally respond within 1–2 business days.